Refund policy

Refund & Return Policy

Effective Date: [Insert Date]

Thank you for shopping with PCOY: Products Conscious of You. We curate conscious, high-quality wellness, beauty, and lifestyle products from trusted third-party manufacturers. Because many of our items are personal care products, consumables, or made-to-order, our return & refund policy is designed to protect product integrity while giving you a clear path to resolution if something goes wrong.

1. General Return Policy

Due to the personal and consumable nature of many of our products (skincare, orals & edibles, supplements, etc.), we do not accept returns or exchanges on items that have been opened, used, or altered.

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will work with you and the product manufacturer to provide a replacement or issue a refund when appropriate.

2. How to Request a Return or Refund

  1. Email our Support Team at projectmob112@gmail.com with:
    • Your order number
    • Product name(s)
    • Photos clearly showing the damage, defect, or incorrect item
    • Short description of the issue
  2. We will acknowledge your request within 48 business hours and advise next steps.
  3. If a return is authorized, we will provide a return authorization (RA) and ship-to address. Returns sent without prior authorization may not be accepted.

3. Refund Eligibility & Conditions

  • Refunds are considered when:
    • Item is defective, damaged in transit, or the wrong product was delivered, AND
    • A return request was submitted within 7 days of delivery, and
    • The return is authorized by PCOY or the product manufacturer.
  • To be eligible for a refund, the product should be unused and in its original packaging unless the item is defective or damaged.
  • Once the return is received and inspected by the manufacturer or our team, approved refunds will be issued to the original payment method within 5–10 business days. Bank processing times may vary.
  • Shipping and handling fees are non-refundable unless the return is due to our error (e.g., incorrect or defective item).

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or not as ordered:

  1. Contact projectmob112@gmail.com within 7 days of delivery with photos and your order number.
  2. We will evaluate your claim and, when approved, coordinate a replacement or refund in partnership with the third-party manufacturer.
  3. If a replacement is not available, you will be issued a refund for the item(s) in question.

5. Returns & Third-Party Vendors

PCOY curates items from a variety of manufacturers and artisans. Some manufacturers have their own return policies and processing timelines. When applicable, we will facilitate the return with the vendor on your behalf. You will be advised of any vendor-specific steps and timelines during the claims process.

6. Non-Returnable Items

The following items are final sale and cannot be returned or refunded unless they arrive damaged or defective:

  • Opened or used skincare, cosmetics, and beauty products
  • Opened or partially consumed orals, edibles, or supplements
  • Digital items, gift cards, and limited-edition promotional products
  • Products marked “Final Sale” at purchase

7. Order Cancellations

If you need to cancel an order, please contact us immediately at projectmob112@gmail.com. We can cancel orders within 24 hours of purchase if the order has not yet entered fulfillment. Once an order has shipped, it cannot be cancelled — you may request a return according to the process above.

8. Exchanges

Exchanges (for different sizes, scents, or SKUs) are processed as a return + new order. Contact support to confirm eligibility; if approved, we will provide return instructions and assist you with placing the replacement order.

9. Shipping Returns

  • Do not ship returns without an RA (return authorization). Unauthorized returns may be refused.
  • Customers are responsible for return shipping costs unless the return is due to a PCOY or manufacturer error.
  • Insuring your return shipment is recommended; we are not responsible for packages lost in transit without insurance.

10. International Orders

International orders may be subject to additional restrictions, duties, and taxes. International returns and refunds may require more time and coordination with the manufacturer. Contact support for country-specific guidance.

11. Privacy & Safety

We handle every claim with sensitivity and will never share your personal health information publicly. Photos and case details submitted for return claims are used only to assess the claim and coordinate with manufacturers.

12. How to Contact Us

Email: projectmob112@gmail.com

13. Our Commitment

PCOY is committed to conscious commerce — curated products, ethical sourcing, and exceptional service. If an unexpected issue arises, we will act as your advocate with our manufacturers to reach a fair, prompt resolution.

Policy last updated: [Insert Date]